Tuesday, April 17, 2018

Week 12 Discussion



I placed Instagram, Snapchat, and Facebook in the maturity phase because all three are popular platforms with a large user base. They are adding new features and continually working to draw in new users. Fax machines are in the decline phase because they have become mostly obsolete due to the increasing use of digital communication. Myspace is in the decline phase because its user base has dropped drastically - in fact, I looked up whether it still even exists for this assignment (it does, barely).

Customer Satisfaction Survey
We would appreciate if you would take the time to answer a few questions to ensure that we provide you with the best possible experience. After filling out the survey, your name can be entered into a drawing for a $25 gift card to our store!

When was your most recent visit to our store?

Were you greeted when you arrived?

Were you offered the assistance you needed in order to make a purchasing decision?

How easily were you able to find the products you wished to purchase?

Have you used our product support service?

If so, please rate the quality of the work done on your product.
Very poor - poor - meets expectations - above average - great

Have you reached out to our customer service staff regarding a previous purchase?

If so, please rate the level of service you received.
Very poor - poor - meets expectations - above average - great

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